That's another score, then occurrence, you get 8 points in a year. You get audited 2 calls a month, you have to make a certain score of being on time and clocking in and out. They rules for the call center is ridiculous. You will lose your mind trying to figure it out. So if you mess up, in any shape or form, you get reprimanded immediately. It's so much information on how to file the claims, they don't teach how to really be on top of your adherence and occurrence. No one is coming off the overnight shifts, because they are slow. The better you perform, the more likely you will get the shift you want. You have to bid on them, no matter your availability, you get what you get.
